Contact
Privacy and data requests
Access, correction or deletion of personal data, including account deletion requests.
privacy@upcntrl.appTo help us answer, please include:
- your iPhone model and iOS version;
- the name of the business, if the question is about a specific business;
- what you did, what you expected and what happened — a screenshot helps.
Never send passwords, sign-in codes or full payment card numbers. We will never ask for them.
Legal documents: Privacy Policy · Terms of Service.
Deleting your account or a business
Deletion is available in the app. If you can’t use the app, send your deletion request to privacy@upcntrl.app (or support@upcntrl.app) from the e-mail address linked to your account. Deleting your account or a business does not cancel a paid plan — cancel it in your Apple ID settings (Settings → your name → Subscriptions).
Delete your account
- Open Menu → Settings → Account → My profile (or tap your profile card at the bottom of Menu).
- Scroll to Danger zone and tap Delete account.
- Confirm by signing in again with Apple or Google.
Deleting your account never deletes a business. If you own a business, delete it first — the app shows which businesses are still in the way.
Delete a business you own
Open Menu → Settings → Business → Business information, scroll to Danger zone and tap Delete business. This deletes the business and all its data: clients, appointments, payments, services, inventory, suppliers and team. Events already written to Google Calendar stay in that Google account.
Leave a business
If you are a team member and not the owner, open Menu → Settings → Business → Business information → Danger zone and tap Leave business. Your access ends; the business’s data stays with its owner.
What is deleted and what remains afterwards is described in the Privacy Policy.
Sign in
How do I sign in?
Use Continue with Google or Continue with Apple. There is no separate UPCNTRL password.
I signed in and my businesses are missing
You have most likely signed in with a different method than before — for example Apple instead of Google — which opened a different account. Sign out (Menu → Settings → Sign out) and sign in again with the method you used originally.
To avoid this in future, connect both methods to one account (see below).
Can I use both Google and Apple for the same account?
Yes. Open Menu → My profile and connect the other method under Sign-in methods. Afterwards either one opens the same account and the same businesses. You can’t disconnect the last remaining method.
I used “Hide My Email” with Apple
That’s fine. Apple gives UPCNTRL a private relay address that forwards to your real email. When you write to us, mention that you use Sign in with Apple so we can find your account.
Google Calendar
How do I connect Google Calendar?
- Open Menu → Integrations → Google Calendar.
- Tap Connect Google Calendar and allow access in the Google window.
- Choose the calendar where appointments should appear.
Only the business owner or an admin can set up the connection.
What do the events in Google contain?
Only the client’s name and the services, for example “Maria Rossi — Haircut”, at the appointment time, as a private event. Phone numbers, Instagram, client source and notes are not sent to Google.
How does busy time work?
UPCNTRL reads when you are busy in the selected calendar and takes it into account when you book, so you don’t double-book yourself. Only start and end times are stored — not the titles of your other events.
An appointment doesn’t appear in Google
Changes are sent to Google automatically, usually within a minute or two. If an appointment is still missing:
- Check that you are looking at the calendar selected in Menu → Integrations → Google Calendar.
- Open that screen: if it shows an error or asks you to connect again, follow the prompt.
- Cancelled appointments are removed from Google on purpose.
How do I disconnect Google Calendar?
Open Menu → Integrations → Google Calendar and choose Disconnect. UPCNTRL deletes the stored access token. Events already created stay in your Google Calendar until you delete them there. Disconnecting does not remove the permission on Google’s side — to do that, also visit myaccount.google.com/permissions.
Businesses & team
How do I switch between businesses?
Open Menu → Switch business and choose another business, or create a new one.
How do I invite someone to my business?
Open Menu → Team, tap Invite, choose a role and send the link. The link works once and is valid for 7 days.
What can each role do?
- Owner — everything, including the team, the plan and the business currency.
- Admin — broad access that the owner can adjust (appointments, clients, services, settings, finances).
- Staff — their own clients and appointments.
- Guest — the calendar and appointments only, without client contact details or finances; can’t change anything.
The owner can adjust each member’s permissions, change a role or revoke access at any time in Menu → Team.
Plans & subscriptions
Not active yet. The paid plans Light and Pro go on sale with the App Store release of UPCNTRL. Until then you can’t buy a plan in the app, nothing is charged and plan limits are not applied. Also not switched on yet: optional usage statistics (the app will ask for your consent first) and sign-in with a phone number.
How will I buy Light or Pro?
Only the owner of a business can buy a plan: Menu → Plan. The app shows what each plan includes and the price before you confirm; payment goes through your Apple ID. A plan applies to that one business, and one Apple ID can pay for one business at a time. Monthly plans may start with a 7-day free trial if Apple confirms that your Apple ID is eligible.
How do I cancel or get a refund?
Cancel in your Apple ID settings: Settings → your name → Subscriptions. The plan stays active until the end of the paid period. Refunds are handled by Apple. Deleting your account or a business does not cancel the subscription.
I have a new iPhone or reinstalled the app
Sign in to the same account and open Menu → Plan → Restore Purchases.
What happens when a paid plan ends?
The business returns to the Free plan and your data is kept. If the team is larger than the plan allows, team members’ access is paused until the owner chooses who keeps access. Nothing is deleted.
Privacy & data requests
How do I request a copy of my data or correct it?
You can edit your profile in the app. For other requests, write to privacy@upcntrl.app from the email address linked to your account. We may ask you to confirm your identity.
I am a client of a business that uses UPCNTRL
The business decides what it records about its clients. Please contact the business first; if you can’t reach them, write to privacy@upcntrl.app.
More details in the Privacy Policy and the Terms of Service.
Troubleshooting
My changes don’t save
UPCNTRL needs an internet connection to save changes. Check your connection and try again. If the problem continues, close the app completely and open it again.
I don’t see Finance, or some amounts are hidden
What you see depends on your role and on the permissions the owner set for you. Ask the owner if you need access.
The app shows “View mode”
In this business you can view but not change data (for example as a Guest). The owner can change your role in Menu → Team.
How do I change the app language?
Open Menu → Settings → Language. The language changes only the interface — names of services, clients and materials stay as you entered them.
Something else isn’t working
Force-close the app and open it again, and make sure you have the latest version. If the problem continues, write to support@upcntrl.app with the details listed above.